If a one-time event is cancelled and not rescheduled, we will refund your ticket. If a single performance of a multi-performance show is cancelled we will make every attempt to exchange ticketholders seats to another performance. In the Event that a performance or Event is cancelled – we will contact all ticket holders via email, post on our website, and on social media channels.If you place the online order, we are unable to refund the online purchases. Show Cards, Gift Cards, and Gift Certificates are currently not redeemable online. Redeem these items at The Grand Opera House Box Office, by phone at (563) 588-1305 and in person.Click on Apply and confirm the code has been accepted. If you place the online order and the discount code has not been validated, we are unable to refund the difference. Promotional codes can be used online by entering the code into the designated box on the screen after you select your seats.Although there are no age restrictions, parents should use discretion regarding appropriateness of some shows. We try to provide information about shows that contain Adult Content, but it is the patron’s responsibility to be aware of the show’s content prior to purchasing tickets.All persons entering the theatre, regardless of age, must have a ticket. Students are anyone under the age of 18.This includes leaving a message on the voicemail, or emailing our box office at Once the performance has happened we are unable to exchange tickets. You must contact the Box Office prior to the start of the show to exchange your tickets. Tickets may be exchanged to another performance of the same show prior to the start of the performance for which you have tickets.Tickets purchased online or by phone are subject to an additional Processing Fee based on the price of the ticket. This fee is usually $1 but may be more if the ticket cost is more than $29.All orders, whether purchased online, by phone, or at the ticket office, are subject to a $1 Facility Fee. Ticket fees help to offset the cost of running our ticket system, allow for us to offer Free Parking at all performances (including those without sponsors), help offset the care and maintenance of our historic home, and help to offset the costs of technological upgrades to improve our patron experience.

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